FAQ
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bplac
Q: What are the key features of the BPL Smart AC?

A: Key features of the BPL Smart AC are:

  1. Control remotely using the BPL-ConnectSmart App on iOS and Android devices
  2. Voice Control – compatible with Amazon Alexa and Google Assistant
  3. Compliant with 2.4Ghz Wi-Fi network
  4. Control temperature, Fan mode, Fan speed, Swing state, set favorites and more
  5. Create Scenes and link with other BPL products
Q: What is the BPL-ConnectSmart application?

A: BPL-ConnectSmart application manages your BPL Smart Air Conditioners, lighting devices and many more. Users can control the AC temperature, Flexi mode, Value mode, Anti-mildew & Instacool function, adjust swing up-down, set favorites, and schedule power on/off.

Q: How can I pair the Smart AC with the BPL-ConnectSmart App?

A: Ensure AC is in pairing mode by pressing the Swing Up-Down key 3 times. “CF” will display when in pairing mode. Tap “Add device” on the App and follow instructions. Note: AC connects only to 2.4GHz Wi-Fi.

Q: What are the different features that can be controlled with the BPL–ConnectSmart App?

A: Select temperature, Flexi mode, Value mode, Anti-mildew, Instacool, adjust swing, set favorites, and schedule power on/off.

Q: What is the Favorite feature?

A: Allows creating up to 3 favorites combining Mode, Fan speed, Temperature, Swing and Flexi settings.

Q: How do I link AC with Amazon Alexa / Google Assistant?

A: Go to Side Menu > Accounts > Profile in the App. Tap “View Instructions” for linking Voice Assistant.

Q: I have Android/iPhone but no smart speakers. Can I still use Voice control?

A: Yes. You can use the Google Assistant/Amazon Alexa app on your phone.

Q: What should I do if AC is not discovered during scanning?

A: Ensure AC is in pairing mode, “CF” is displayed, and your phone is nearby.

Q: How can I delete/remove AC from the App?

A: Go to AC details > 3 dots menu > Delete.

Q: Can I connect the AC to a 5 GHz Wi-Fi network?

A: No. It supports only 2.4 GHz networks.

Q: Will the AC work on mobile Wi-Fi hotspot?

A: Yes, if hotspot is set to 2.4 GHz mode.

Q: Can I control the AC from outside the home network?

A: Yes, if AC is connected to home router and your phone is online.

Q: How can I re-configure Wi-Fi settings or add AC to new router?

A: Use Network Change mode. Go to AC details > 3 dots menu > Wi-Fi Settings. Update SSID/password.

Q: What should I do if AC is offline?

A: Check router power, 2.4 GHz band availability, internet connection. Reconfigure Wi-Fi if needed.

Q: How do I check for firmware updates?

A: Go to AC details > 3 dots menu > About Device. Tap refresh icon to check updates.

Q: How can I add shortcut tile of the AC on the Dashboard?

A: Go to AC details > 3 dots menu > Edit. Enable “Quick access on Dashboard.”

Q: How can I enable notifications for the AC?

A: Go to AC details > 3 dots menu > Edit. Enable “Notifications.”

Q: How can I share AC with other users?

A: Available for account owner. Add user from Side Menu > Accounts > Admin Mode. Verify with OTP.

Q: Can I control my AC from more than one device?

A: Yes. Log into same account on another device with the app.

Q: What are the Scenes?

A: Pre-set rules to automate AC functions like on/off at specific time, temperature, and mode.

Q: What are the Schedulers?

A: Set AC on/off, mode, and fan speed at specific time.

Q: If the AC enters pairing mode by mistake, how to exit?

A: Switch AC Off and On. It will reconnect to previous Wi-Fi.

Q: Voice assistant says device is unresponsive?

A: Check internet. If issue persists, reset AC and reconnect.

Q: What is Admin mode in the App?

A: Allows adding/editing/deleting devices or scenes.

Q: What to do when my account gets locked?

A: Only the primary account user can unlock with correct PIN after 3 failed attempts.

Q: How to reset Admin PIN?

A: Go to Side-menu > Accounts > Admin mode > Forgot PIN.

Q: How to change Admin PIN?

A: Go to Side-menu > Accounts > Admin mode > Change PIN.

Q: Do I need Smart Hub / IoT Hub to control AC?

A: No. Only a home Wi-Fi network is required.

Q: Is the Smart AC compatible with Android and iOS?

A: Yes. Compatible with both platforms.

Q: Will AC retain previous state after power outage?

A: Yes. No need to reconfigure.

Q: Why is there delay in operating AC via app?

A: Caused by poor Wi-Fi or heavy data usage. Use Wi-Fi mesh to improve coverage.

Q: What are the Error codes on App / IDU?

A: Refer error table and schedule service if needed.