Q1. What are the features of BPL Smart Bulbs and Battens?
A. Key features of BPL Smart bulbs and battens are:
They are WiFi compliant (2.4 GHz)
Both can be controlled remotely using the BPL-ConnectSmart application
Can be operated using voice commands through Amazon Alexa and Google Assistant
Remote on/off functionality and Brightness adjustment
Color change functionality for bulb (tunable White and RGBCW functions)
Cool White and Warm White support for batten
Standard size and suitable for most common Indian indoor fixtures
Easy and safe to install
Q2. What is the BPL-ConnectSmart application?
A. BPL-ConnectSmart is a mobile application to manage BPL Smart lighting devices. Through it, users are able to turn on and turn off smart bulbs and battens. Additionally, the application allows users to change color and brightness of their smart bulbs and battens. Note: Bulb supports RGBCW colors and Batten supports Cool White & Warm White colors. Batten do not support RGB colors.
Q3. Can I adjust the brightness and colors of my smart bulbs/battens through the BPL-ConnectSmart application??
A. Yes, you can increase or decrease the brightness of BPL smart bulbs and battens from the application. In addition, for the bulb, you can tune up to 16 million colors, including tunable white, cool white and warm white. For the batten, you can change cool white and warm white functions. Note: BPL-ConnectSmart application is generic for multiple products, please check your product features/specifications.
Q4. How can I add my smart bulb/batten to the BPL-ConnectSmart application?
A. The following steps are to be followed to start controlling your smart devices through the BPL-ConnectSmart application:
Ensure that your BPL smart bulb/batten is in the pairing mode. Pairing mode can be enabled by switching on/off the device 2 times or 2 On cycles (i.e. OFF-ON-OFF-ON). Difference between two OFF operations cannot be more than 4 sec.
When the smart bulb/batten starts blinking fast, it is in the pairing mode, and will remain in it for 5 minutes.
Tap on Add device and follow the instructions that appear in the application.
Note: Your smart bulb/batten should be connected only to the 2.4GHz band of your WiFi network.
Q5. What should I do if no bulb/batten is found during the scanning process?
A. You should ensure that your smart bulb/batten is in the pairing mode and your mobile device with the BPL ConnectSmart application is near to it. BPL Smart lighting devices can only be added while the pairing mode is on. If the devices are in stable cool white color, it indicates that they are out of pairing mode. In this case you will need to turn on pairing mode again by switching on/off your smart device 2 times (2 On cycles).
Q6. Is the BPL bulb/batten compatible with Amazon Alexa/Google Assistant?
A. Yes, you can control the bulb/batten via Google Assistant/Amazon Alexa. In the BPL-ConnectSmart App, go to Accounts > Profile page to link your account with Alexa/Google Assistant. You can view detailed instructions on the voice assistant page.
Q7. Can I use the Voice control feature to operate my smart bulb/batten, even if I don’t have Google Home or Amazon Alexa enabled smart speakers?
A. Yes, users are able to operate their BPL smart lighting devices by giving voice commands. This can be done by downloading the Google Assistant/Amazon Alexa application on a smartphone and setting up a Google Assistant/ Amazon Alexa account.
Q8. What are the Schedulers?
A. The Schedulers are used to set bulb turn On/Off, set color and brightness at a specific time. For example, switch the bulb On or Off at a particular time daily, with a defined color and brightness.
Q9. What are the Timers?
A. The Timers help in setting up the timer to turn On/Off the bulb. You can set the timer for up to 24 hours. For example, turn On the bulb in 1 hour.
Q10. What are the Presets?
A. The Presets are the shortcuts to quickly execute a pre-defined setting for one or multiple bulbs in a room or entire house. Preset can be executed by just tapping on the required Preset button.
Examples:
If the working Preset 1 is executed, then bulb changes to cool white and set brightness to 100%.
If the working Preset 2 is executed, then all the bulbs in the bedroom will turn On with brightness of 50%.
Q11. How can I replace my smart bulb/batten with new devices on the BPL-ConnectSmart application?
A. To replace the device with the new one, follow these steps:
Make sure the bulb/batten to be replaced is turned off.
Bring the new bulb/batten to pairing mode.
On the BPL-ConnectSmart application, go to the bulb/batten details page, tap on the 3 dots menu and select Replace option.
The application will then scan and add your new smart bulb/batten.
Note: Name and location of the new bulb/batten will be same as the removed device.
Q12. How can I remove the existing bulb/batten from the BPL-ConnectSmart application?
A. To remove previously added smart lighting devices from the BPL-ConnectSmart application, follow these steps:
Go to the bulb/batten details page.
Tap on the 3 dots menu and select Delete option to remove bulb/batten from the application.
Q13. Can I connect the bulb/batten using a 5 GHz WiFi network?
A. The current smart bulb/batten devices work only with 2.4 GHz WiFi network and will not be able to connect to a 5 GHz network.
Q14. Will the smart bulb/batten work through mobile WiFi hotspot?
A. Yes, the BPL smart lighting devices work on mobile WiFi hotspots.
Q15. Is it possible to control the smart bulb/batten from a long distance and outside the home network?
A. Yes, it is possible to remote control your smart bulb/batten. This can be done when both, the smart bulb/batten, as well as the phone with the BPL-ConnectSmart application installed, are connected to an active internet connection.
Q16. Do the smart bulb/batten support Wi-Fi re-configuration and addition to a new router?
A. Yes, both WiFi settings change and router change are supported by the smart bulb/batten and can be done using the following steps:
Bring the smart lighting devices in the network change mode by switching the bulb/batten on/off 5 times (5 On cycles).
Tap on the 3 dots menu in the bulb/batten details page on the BPL-ConnectSmart application.
Select the WiFi Settings option to re-configure both, the WiFi SSID or password.
Q17. What should I do if the smart bulb/batten appears to be offline on the BPL-ConnectSmart application?
A. Here are a couple of checks to do in case your smart lighting devices do not appear as active on the BPL-Connect Smart application:
Router check: Ensure that the router to which smart bulb/batten are connected is powered on.
Network check: In addition to the power connection, ensure that an active Internet connection is available to router. In case, WiFi name or password has been changed, re-configure the WiFi as explained in the Q16.
Q18. How can I reset the smart bulb/batten added on my BPL-ConnectSmart application?
A. To factory reset the smart bulb/batten added to the BPL-ConnectSmart application, follow the steps below:
Switch on/off the smart bulb/batten 8 times. The smart bulb/batten starts blinking which shows that the factory reset process is started.
When the factory reset is successful, the smart bulb/batten will turn into the default cool white color, but continue to appear as offline in the BPL-ConnectSmart application.
Delete the device from the application as explained in the Q12.
Add the device again in the application as explained in the Q4.
Check whether the device is available online in the application.
Q19. Can I add a shortcut tile of my smart bulb/batten on the application dashboard?
A. Yes. To add shortcut tile on dashboard, follow these steps:
Go to the 3 dots menu in the smart bulb/batten details page on the BPL-ConnectSmart application.
Select Edit and enable the Quick access on dashboard option.
Q20. What is the lighting smart feature on the BPL-ConnectSmart application?
A. Lighting smart is the group control feature available in the BPL-ConnectSmart application. It allows all the smart lighting devices in a particular home or room to be controlled together. This feature also allows users to set and run pre-defined operations E.g. Switch on/off all bulbs with Green color, or switch on/off all bulbs/batten in one go, without needing to give separate commands for each device.
Q21. Is it possible to share control of my BPL smart lighting devices with other users?
A. Yes, this option is available with the primary home/account owner of the BPL-ConnectSmart application. Follow these steps to share app control with other users:
Ensure the user to be added has logged into the application before starting the process.
Go to the Accounts section in the side-menu of the BPL-ConnectSmart application dashboard.
Go to Admin Mode and enter the admin PIN to manage accounts.
Enter the mobile number of the user to be added.
Enter the OTP received on the mobile number of the user to be added.
Q22. Is it possible to control my smart bulb/batten from more than one mobile device?
A. Yes, users can control their smart lighting devices from more than one mobile device by downloading the BPL-ConnectSmart application on the additional devices and logging in to the application using the same account as on the primary mobile device. It is also possible to share control of the bulb/batten with the other users/account on additional mobile devices by following the steps in Q21 above.
Q23. What is the scene functionality in the BPL-ConnectSmart application?
A. Scenes are preset rules defined using the app, that allow users to set the way they want their smart bulb/batten operate basis their preferences. Example: Switch on/off bulb/batten at a particular time of the day, on a daily basis.
Q24. How to come out of pairing mode if it is accidentally switched on for the smart bulb/batten?
A. If the smart bulb/batten enters pairing mode by mistake, users need to switch on/off the smart bulb/batten one time. Post this if the devices enter blinking mode, switch on/off needs to be done again to bring them out of blinking mode. Once out of pairing mode, the smart bulb/batten reconnect back to the existing WiFi network connection and retain their previous state.
Q25. I am unable to connect the bulb/batten with the voice assistant, receiving an error message that says device unresponsive, what to do?
A. First, check and ensure internet connectivity of the smart bulb/batten. If the problem persists, reset the bulb/batten and try reconnecting with the voice assistant.
Q26. What is the Admin mode of BPL-ConnectSmart application?
A. Admin mode is the parent control mode through which the primary user is able to add, delete or edit smart devices and scenes on the BPL-ConnectSmart application.
Q27. What is the Device restricted mode and how can a smart bulb/batten be brought out of it?
A. When operations are performed too frequently on a particular smart bulb/batten the device restricted mode gets activated as a security feature. When this happens then the option to disable the restriction mode becomes visible automatically in the app.
Q28. What to do when my BPL-ConnectSmart application account gets locked?
A. A user account gets locked when an incorrect admin PIN is entered 3 times in a row. In this case, only the primary user of the home/account has the option to unlock the account after entering the correct admin PIN.
Q29. What is the use of Admin PIN? How to Reset or change Admin PIN?
A. Admin PIN is required to perform key operations like Add/Modify/Delete devices and scenes. It is also required for the user management. Admin PIN section is available under Profile section of side-menu of the application.
Reset PIN: To reset the PIN, go to Side-menu > Accounts > Admin mode and select Forgot PIN option.
Change PIN: To the change the PIN, go to Side-menu > Accounts > Admin mode and select Change PIN option.
Q30. Do I need the Smart Hub / IoT Hub to control my smart bulb/batten?
A. No, Smart Hub / IoT Hub is not required to control the BPL smart bulb/batten. The only requirement to start using the smart lighting devices is that they must be connected to an active 2.4 GHz internet connection.
Q31. Are the smart bulb/batten compatible with both Android and iOS platforms?
A. Yes, the BPL smart lighting devices are compatible with both android and iOS platforms.
Q32. What is the base for the smart bulb? What should I do if there is only screw type (E22) holder in my home?
A. The smart bulb comes with a B22 base, suitable for most Indian home connections. In case only the screw type holder fixture is available, then a screw-to-notch type converter holder socket needs to be put in place to fix the smart bulb.
Q33. What will happen in case of power outage? Will the bulb/batten retain its previous state after the power restoration?
A. As the BPL smart lighting devices are AC powered, they will not work during a power outage but will retain the previous state after power restoration and will not require reconfiguration.
Q34. My smart bulb/batten went offline after being added, why did this happen?
A. This happens in case the smart bulb/batten are not connected to a power source. Right after addition or immediately after power restoration, the smart devices take a few seconds to come online. If the problem persists even after a few seconds, the smart devices will need to be removed and added again to the network.
Q35. Why is there a delay in operating the smart bulb/batten from the BPL-ConnectSmart application?
A. If the WiFi to which the BPL smart lighting devices are connected has poor network coverage or multiple WiFi clients connected with heavy data traffic running, then users may experience delay in control of the smart bulb/batten. In case of poor network coverage, users will need to have a WiFi Mesh device to improve the coverage of the WiFi network.
Q36. How do I check for firmware updates to ensure that my bulb/batten is running on the latest version?
A. In the BPL–ConnectSmart application, navigate to Device details page for the bulb/batten. Tap on the 3 dots menu and select About Device option. You can tap on the refresh icon on the top right corner to check if any new updates are available.
